Privacy Policy

Last updated: 2 March 2026

1. Introduction

Welcome to LVE Vapor. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our wholesale portal.

2. Information We Collect

2.1 Business Information

We collect information that you provide when registering for a wholesale account:

  • Contact name and job title
  • Business email and phone number
  • Company name and registration details
  • VAT number and EORI number
  • Billing and shipping addresses

2.2 Transaction Information

When you place orders, we collect:

  • Order history and preferences
  • Payment and banking details
  • Shipping and delivery information

2.3 Automatically Collected Information

When you visit our portal, we automatically collect:

  • IP address and browser type
  • Pages visited and time spent
  • Device information

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfil your wholesale orders
  • Manage your trade account
  • Send order confirmations and shipping updates
  • Provide customer support
  • Improve our services
  • Comply with legal and tax obligations

4. Information Sharing

We may share your information with:

  • Logistics partners: Shipping carriers and freight forwarders to deliver your orders
  • Payment processors: To process transactions securely
  • Professional advisers: Accountants, lawyers as required
  • Legal requirements: When required by law or to protect our rights

We do not sell your business information to third parties.

5. Data Security

We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction.

6. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Request correction of inaccurate data
  • Erasure: Request deletion of your data
  • Restriction: Request restriction of processing
  • Portability: Request transfer of your data
  • Object: Object to processing based on legitimate interests

To exercise these rights, contact us at sales@lvevapor.co.uk.

7. Cookies

We use cookies to enhance your experience on our portal:

Essential Cookies

Required for authentication, security, and core functionality.

Analytics Cookies

Help us understand how you use our portal so we can improve it.

You can manage cookie preferences through the Cookie Settings link in our footer.

8. Data Retention

We retain your information for as long as your trade account is active. Transaction records are kept for 7 years as required for tax and accounting purposes.

9. International Transfers

Your information may be transferred to countries outside the European Economic Area (EEA) for order fulfilment. We ensure appropriate safeguards are in place.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or portal notification.

11. Contact Us

For questions about this Privacy Policy or your data, contact us:

LVE Vapor Email: sales@lvevapor.co.uk